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Terms & Conditions


About the 'Website Facility'

The Facility is the travel web site or one of its sub-sites and the ability to read the materials from Concorde Travel or third party suppliers, such as the online hotel booking service, whose content appears on the site. You acknowledge that some of the material accessible through the facility is provided by third parties, we are not responsible for this material.
Where the Facility provides the ability to enter into transactions with third parties we are not responsible for those third parties or the goods or services they offer. You should carefully read all the terms and conditions specific to the product you are booking before finalising your travel transaction.

 

General provisions

This agreement is governed by the relevant state laws in force. You irrevocably submit to the non-exclusive jurisdiction of the Courts of the relevant state and Courts of Appeal from them and/or any relevant tribunals for determining any dispute concerning this agreement. We may legally assign any of our rights and obligations under this agreement at any time by giving you notice. Your use of this travel web site and on-line reservation facilities such as 'booking form' and 'booking online' here-by referred to as the 'booking engine' is subject to the following Standard Terms of Service and Trade:


1. Ownership, copyright and trade marks.
The content of this travel web site belong to the licensor and / or providers of materials for this site ('the Agent'). Unauthorised use is strictly prohibited. All title, ownership rights and intellectual property rights, including copyright, rest with the Agent or the provider.
 

2. Accuracy of information and limitation of liability
Concorde Travel does not endorse or recommend any particular travel service provider. Concorde Travel and its third party suppliers have taken reasonable care that the content of this travel web site, including all travel information and listings are correct but are subject to amendments at any time without notice. The Agent publishes such information in good faith. As user you acknowledge and accept that: Concorde Travel cannot and has not checked the accuracy of all information provided by travel service providers such as airlines and hotels. The hotel listings may include errors and travel service providers such as airlines, hotels, wholesalers and car suppliers are requested and encouraged to correct and update their information regularly and as needed. Concorde Travel will not be responsible for errors, omissions or misleading information in travel information and listings. You should make your own evaluation of the accuracy or completeness of any information, opinion, advice or other content available through the facility. You are solely responsible for the suitability of any travel services which you purchase by means of the service. In particular, we are not liable for any inconvenience caused or expense incurred as a result of any unsuitability of travel services for use in association with other travel services. Under no circumstances will the Agent be liable for direct, indirect, consequential or incidental damages including but not limited to lost profits or savings or damages for disappointment.
 

3. Warranties
To the maximum extent permitted by applicable law, the Agent grants no warranties, express or implied, regarding this travel web site and any service or facilities provided including the booking engine. The site and any service or facility is being offered to you "as you see it". The Agent will not be liable to you for the breach of any alleged warranty.
 

4. Use of the Booking Engine (booking Online)
In making a hotel, through the booking engine, Concorde Travel  will be acting as agent of the hotel/wholesaler. The Agent accordingly accepts no responsibility or liability for any misunderstanding or error, whatsoever and howsoever caused, in respect of any reservation made through the booking engine. The onus rests on you to read the booking rules and ensure your booking abides by these, to carefully check and correct any mistakes in your reservation request and in any confirmation thereof received from the hotel, car hire company or airline via the Agent.
 

5. Use of your contact information
As user of this travel web site and any service or facility such as the booking engine, you agree and consent that Concorde Travel may use, including to share with third parties, your contact information (i.e. your name, e-mail and physical / postal address and / or other contact details) for all purposes directly connected with your reservation request.
 

6. Indemnity
As a condition for your use of this travel web site including any service or facility such as the booking engine, you agree to indemnify the Agent from and against any liability, damage or loss that the Agent incurs or suffers as a result of any action, inaction or omission on your part.
 

7. Client's Responsibility
By registering for the service, you warrant to us that you are at least eighteen years of age. You must have sufficient credit on your credit card account to meet all charges for travel services you book through this web site. You must read the travel-specific terms and conditions at the end of these terms and conditions and convey all information set out in those terms and conditions to any other parties covered by any booking you make. You must keep secure any means of identification that we provide to you in order to access the service. You must not resell the service or any products or services accessed by means of the service, or permit any other person, other than adult members of your household or others with your express permission and under your personal supervision, to use your user identification to access the service. You are responsible for all use of the service, and all transactions entered into by means of the service, using this user identification. You must not use the service for any activities which breach any laws, infringe any party's rights, or breach any standards, content requirements or codes promulgated by any relevant authority. You must not use the service in any way which interferes with other users or defames, harasses or menaces anyone. You indemnify us from and against all actions, claims, suits, demands, liabilities, costs or expenses arising out of or in any way connected to use of the service by you or any other person using your membership identification or password. You acknowledge that copyright subsists in all software, including HTML code, provided in association with the Service. You must not modify, copy, transmit, display, perform, publish, license or create derivative works from any information or software accessed by means of the Service. Where copying or transmission is expressly permitted, you must not change or delete any author attribution or copyright notice. You acknowledge that we may receive all commission from transactions entered into using the service.

 

Travel specific Terms and Conditions

 

1. Fares & Prices
The Request a Quote form constitutes a request only and we do not guarantee fares or prices until the booking has been confirmed by one of our consultants and paid for. Airline/hotel/car availability, fare conditions and class of travel can change at any time. Routing restrictions and other special conditions may apply. Taxes, airport charges and any additional costs will be advised to you when your booking is confirmed. We do not guarantee the fare quoted until the booking is confirmed by one of our consultants. Airlines and other suppliers may change their prices without notice.
 

2. Booking Acknowledgement
Acknowledgement of your booking request will be sent via e-mail or telephone call as soon as practically possible to your request being received. Please ensure you check your e-mail regularly. Payment must be received within the given timeframe of booking confirmation being sent to the client. Failure to pay for tickets within this time results in automatic cancellation of the booking. We accept no responsibility for loss incurred due to automatic cancellation or failure of e-mail delivery.
 

3. Travel Documentation
Passport, Visa and Health requirements are the responsibility of all individual travellers. Passports are required for all travellers departing Hong Kong. Permanent residents travelling on a foreign passport must hold a valid Re-entry Visa. Many countries require that foreign nationals entering hold a passport with at least six months validity. We will assist in providing information based on the information supplied by you in the Request a Quote form. This information, as well as any other related information supplied by Concorde Travel and any links within the site are supplied in good faith; however should be treated as a guideline only. The final responsibility for ensuring documentation is correct is that of the individual traveller. The posting/couriering of travel documentation is the responsibility of you. Concorde Travel will not be held responsible for tickets lost by a third party, any charges associated with reissue and resending of documentation will be at your expense.
 

4. Liability
We cannot accept responsibility for any travel service, rules and conditions that are incorrectly represented within this system. The data and services shown are provided in good faith and 'as is'. Concorde Travel do not warrant the accuracy, completeness, or fitness for a particular purpose of any data or services provided and to the maximum extent permitted by any law disclaimer all implied warranties in connection with such data or services. In no event shall we be liable for any injury, loss, claim, damage or any incidental or consequential damages, including but not limited to lost profits or savings, arising out of or in any way connected with the use of any display within this site.
 

5. Booking Cancellation and/or Amendment Charges

Certain fees may be payable in respect of travel arrangements entered into using Concorde Travel for the relevant transactions. These fees may include cancellation fees and, where amendment is permitted, amendment fees. In some cases, Agents may charge cancellation and/or amendment fees in addition to those imposed by travel service providers. Unless otherwise notified to you at the time of entry into the relevant transaction, a charge of HK$300 is payable to the Agent in respect of any cancellation, and, where amendment of a booking is permitted, a charge of HK$50 is payable to the Agent for each permitted amendment in addition to any applicable airline/operator fees. Before entering into a transaction, you should carefully check to see whether any other cancellation or amendment fees apply. These charges will be deducted from your credit card at the time charges are incurred.
 

6. Travel Insurance
It is strongly recommended that all travellers obtain travel insurance against cancellation or amendment fees as well as providing sufficient medical cover with particular reference to the medical costs if different world locations.
 

7. Changes to these Terms and Conditions
The Agent has the authority and the right to at any time it sees fit to change or modify all or any part of these terms and conditions